Bookseller - PT (Avenue A) in New York, NY

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Approach work with positivity and willingness, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Always be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a bookseller!

• Use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
• Develop strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Develop effective visual merchandising skills to maintain the presentation in gifting, toys, and our other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Find books and other products with ease and accuracy, using a combination of your own knowledge, that of your colleagues, BookMaster, and available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting, and seeking support for problematic behavior and issues in the store.

This work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster.

• Build book knowledge of the subjects and categories we stock across fiction, nonfiction, and children’s books.
• Use this knowledge to maintain sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers throughout varied sections.
• Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, and preorders, sharing this knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store.
• Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping.
• Use this knowledge to support the success of key sales objectives, products, and new releases.

As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Bookseller — where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures.