Manager, Business Continuity
Barnes & Noble
OtherFull Time$100k - $125k
- Location
- New York, NY
- Posted
- October 15, 2026
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Role overview
The Business Continuity Manager is responsible for establishing, leading, and continuously improving the Business Continuity Management (BCM) Program for Barnes & Noble, while providing Business Continuity standards, best practices, governance, and oversight for Waterstones.
The role has direct responsibility for the Barnes & Noble Business Continuity Management Program, including Business Impact Analysis (BIA), Business Continuity Planning (BCP), testing and exercises, remediation tracking, governance, reporting, and continuous improvement. At Waterstones, the role will provide oversight and establish consistent Business Continuity standards, methodologies, reporting requirements, and best practices. A Waterstones-based Business Continuity resource will retain responsibility for local coordination and execution, with the Business Continuity Manager providing guidance, visibility, and oversight to ensure alignment with agreed standards and objectives. The objective is to establish a consistent approach to Business Continuity and operational resilience across Barnes & Noble and Waterstones while maintaining appropriate local ownership, accountability, and execution within each business.
Responsibilities
Barnes & Noble Business Continuity Management
- Own the day-to-day operation, administration, and continuous improvement of the Barnes & Noble Business Continuity Management Program.
- Establish and maintain the B&N Business Continuity framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
- Coordinate the development, maintenance, and continuous improvement of Business Continuity Plans across all critical B&N business functions.
- Facilitate Business Impact Analysis (BIA) workshops with business leaders to identify critical business processes, recovery priorities, dependencies, Recovery Time Objectives (RTOs), and other recovery requirements.
- Ensure Business Impact Analyses and Business Continuity Plans remain current through annual reviews and following significant business, organizational, technology, facility, or supplier changes.
- Coordinate the annual review and certification of Business Continuity Plans.
- Develop and maintain a centralized repository of Business Continuity documentation, testing results, risks, remediation activities, and supporting evidence.
- Develop and coordinate an annual Business Continuity testing and exercise program, including tabletop exercises, simulations, and coordination with IT Disaster Recovery exercises.
- Document exercise results, lessons learned, identified gaps, and remediation actions, ensuring appropriate ownership and timely completion.
- Track remediation activities arising from continuity testing, actual incidents, audits, risk assessments, and other reviews.
- Coordinate with IT Disaster Recovery, Cybersecurity, Facilities, Supply Chain, Risk Management, and business leadership to ensure integrated resilience planning.
- Produce regular reporting on Business Continuity readiness, testing results, material risks, remediation activities, compliance, and program maturity for senior leadership and appropriate governance committees.
- Support regulatory, audit, insurance, and other requests relating to Business Continuity and operational resilience capabilities.
- Promote Business Continuity awareness across B&N through appropriate training, communication, and engagement with business leaders and employees.
- Identify opportunities to continuously improve B&N's Business Continuity and operational resilience capabilities.
Waterstones Business Continuity Oversight
- Establish Business Continuity standards, methodologies, templates, governance requirements, and best practices for adoption by Waterstones.
- Partner with the Waterstones-based Business Continuity resource and Waterstones leadership to support consistent implementation of agreed BCM standards while preserving local responsibility for execution.
- Provide guidance and oversight to the Waterstones Business Continuity resource and support the continued development and maturity of the Waterstones BCM Program.
- Maintain visibility into Waterstones Business Impact Analyses, Business Continuity Plans, testing activities, significant risks, remediation plans, and program maturity.
- Ensure Waterstones maintains appropriate Business Continuity Plans and BIAs for critical business functions in accordance with established standards and applicable local requirements.
- Provide oversight of significant Waterstones Business Continuity exercises and ensure material findings and remediation activities are appropriately documented and tracked.
- Ensure significant Waterstones Business Continuity risks, gaps, incidents, and dependencies are appropriately escalated and incorporated into consolidated reporting.
- Identify opportunities to share Business Continuity practices, tools, templates, capabilities, and lessons learned between Barnes & Noble and Waterstones.
- Support Waterstones in maturing its Business Continuity and operational resilience capabilities while maintaining appropriate local ownership and accountability.
- Facilitate regular coordination between B&N and Waterstones Business Continuity resources to promote alignment and knowledge sharing.
Governance, Reporting & Compliance
- Maintain a consistent Business Continuity governance framework across Barnes & Noble and Waterstones while recognizing appropriate local business and regulatory requirements.
- Establish clear roles and responsibilities for Business Continuity planning, testing, remediation, and reporting.
- Develop consistent metrics and reporting covering BCP and BIA completion, testing results, remediation status, material risks, and overall program maturity.
- Provide consolidated Business Continuity reporting to the Head of PMO, Group CIO, senior leadership, and appropriate governance committees.
- Support internal and external audit activities relating to Business Continuity, Disaster Recovery, and operational resilience.
- Maintain accurate program policies, standards, procedures, metrics, testing evidence, and supporting documentation.
- Ensure material Business Continuity risks and deficiencies are appropriately escalated and addressed.
