Back to All Jobs

Customer Service Representative- Mass Merch & Chains

Penguin Random House

OperationsFull TimeFrom $45k
Location
New York, NY
Posted
October 5, 2026

Job Description

Penguin Random House is seeking a dynamic, self-motivated Customer Service Representative to join our growing Support Center in Westminster, Maryland. The regular working hours for this position are Monday – Friday, 8:30am – 5:00pm.

Candidates must have a professional and natural communication style, a pleasant personality, be committed to providing exceptional customer service, and embrace our high standard of professional ethics. Strong listening skills and technical skills, including EXCEL proficiency, are essential. A skills assessment may be part of the consideration process.

Our support representatives serve as the first point of phone and email contact for our customers, sales representatives, and other internal and external customers, answering inquiries relating to product and pricing, order tracking, and problem resolution.

Responsibilities

  • Serve as the first point of phone and email contact for customers, sales representatives, and other internal and external customers
  • Answer inquiries relating to product and pricing
  • Handle order tracking
  • Resolve customer problems

Qualifications

  • High School diploma or equivalent; some college preferred
  • 2–3 years' prior customer service experience
  • Order fulfillment experience; experience in a support center environment is preferred
  • Excellent organizational and prioritization skills
  • Ability to multi-task, work independently, and be a self-starter
  • PC proficiency, including Microsoft EXCEL
  • Experience communicating through email; Outlook a plus
  • SAP and MARC experience a plus
  • Effective written and oral communication skills
  • Professional, patient, and empathic phone presence
  • Bilingual or multilingual fluency in German, Japanese, Chinese, Spanish, and French is desired but not required
  • Ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track

Compensation and Benefits

  • The salary for this position is $45,225 per year
  • This position is eligible for bonus or profit share, contingent on the company's results
Apply Now →
Save Job